Welcome to the Highlands Hobbies & Toys website. This website is operated by Cannich Stores & Post Office, VAT number GB 188842846, for more information see the About Us page.
These terms and conditions are provided by Cannich Stores (referred to as Cannich Stores, Highland Hobbies & Toys, ‘us’, ‘our’ or ‘we’ in these terms) and set out the terms and conditions under which you may use our website and app. Your use of this website constitutes acceptance of these terms and conditions. If you do not accept the terms and conditions, then you may not use the website.
These terms and conditions may be revised at any time by us updating the website. Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to close any, or all, of the website at any time, and to amend or correct any website content, with or without prior notice.
We consider and confirm that all and any linked content to other documents and/or areas of our website form part of our Terms and Conditions.
Access to Website Content / Copyright
We are the owner (or licensee) of all copyright, trade marks and all other intellectual property rights in our website (as applicable), and in the material and/or content published on it. You are permitted to use such material and/or content only as expressly authorised by us (or our licensors). You acknowledge and agree that the material and/or content published on this website or mobile app (as applicable) is made available for your personal non-commercial use only and that you may only download such material and/or content for the purpose of using this website or mobile app (as applicable). You further acknowledge that any other use of the material and/or content published on this website or mobile app (as applicable) is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and/or content.
You may not systematically extract and/or utilise parts of the content of our website. In particular, you may not, without our prior written permission:
|•||redistribute or modify any of the content of our website,|
|•||remove any copyright or trade mark notices from any copies of the content,|
|•||utilise any data mining, robots or similar data gathering and extraction tools to extract for re-utilisation of any parts of the website, and/or|
|•||create a database in electronic or structured manual form by systematically downloading and storing all or any of the content of our website|
If you use our website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. We shall not be liable to any person for any loss or damage that may arise as a result of your failure to keep your password and account protected.
Please ensure that your personal details are up to date.
We reserve the right to refuse access to our website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, you will not be charged.
We endeavour to present the most recent, most accurate and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors or other inaccuracies. We try to ensure that all pricing on the website is accurate but occasionally an error may occur and goods may be incorrectly priced. Any errors are wholly unintentional and we apologies if erroneous information is reflected in the price or availability.
We will not be obliged to supply goods at the incorrect price. We present our content “as is” and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of the equipment you use to view our website, may affect the colours you actually see on the screen. We cannot guarantee that your equipment’s display of any colour, texture or detail of products will be accurate/the same as the actual product.
Given the unpredictability of technology and the online environment, we do not warrant that the function or operation of our website will be uninterrupted or error-free, that defects will be corrected or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to our website may be occasionally suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of our website, you agree that your access is undertaken at your own risk and it is your responsibility to ensure that you have the right equipment and software to safely access our website. We shall not be liable for damages or losses of any kind that you may incur from our use of or inability to access our website.
Terms and Conditions of Sale
The technical steps required to create the contract between you and us for online purchases are as follows:
|•||You place the order for your products on our Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.|
|•||We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Cannich Stores or Highland Hobbies & Toys.|
|•||As your product is shipped from our warehouse we will send you a despatch confirmation email.|
|•||Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered.|
|•||You will be separately notified in the event that we do not accept your order, or where you have otherwise cancelled your order.|
|•||A contract is formed between us when (and not before) we dispatch your order.|
|•||In the case of goods purchased through our Click & Collect service, a contract is formed between us when (and not before) you collect your items. Your order will not be progressed until we verify payment.|
By placing an order with us you agree that:
|1.||Any information provided by you will be true, accurate, current and complete|
|2.||You are the authorised holder of any credit or debit card you may use on the website|
|3.||You will notify us immediately of any changes to any information you have submitted to the website|
|5.||You will only use the material on the website for your personal use only, and not for any commercial purpose whatsoever|
|6.||By clicking Confirm Order you are confirming your acceptance of these terms and conditions and that you are giving us permission to pre authorise your account upon order and debit your account upon dispatch / collection.|
|7.||E-mails sent will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our e-mails|
|8.||You have read and accept all terms and conditions including in particular the terms in relation to Price & Promotions, Shipping & Delivery, Contract Cancellation, Returns & Refunds and Data Protection.|
|9.||Products are for family domestic use only.|
Price and Promotions
We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which the customer has accepted when an order has been placed. Once an order is placed customers are deemed to have read and agreed to the terms and conditions.
Any errors regarding website based information, quotation, price list, acceptance of offer, invoice or other documentation or information issued by us may be subject to correction without any liability on our part.
Free gift promotions advertised online and in store are available only while stocks last. Where stock is not available at the time of placing your order we are unable to offer this item at any later stage under the promotional arrangement advertised.
The price displayed at time of purchase is the price you will pay and will in general not be affected by price increases or decreases. We are unable to offer a discounted price should the price of an item decrease after you make your purchase.
All voucher and discount codes must be entered on the ‘Shopping Basket’ page before proceeding to the checkout and cannot be applied if not entered at time of placing the order. If a code does not apply a discount please check the valid dates. Please ensure you read the terms and conditions of each voucher and discount code as they may vary.
Due to the quick turnaround of orders we are unable to amend an order once it has been placed. Customers must ensure they check their order carefully before submitting it.
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 14 working days after the day on which you receive the Products, that you have taken reasonable care of the Products and they remain unused and unopened. Please see our Returns policy for further details.
This does not affect your statutory rights.
Shipping and Delivery
We are delighted to offer a number of different shipping and delivery options to cater to our customers’ requirements. We try to offer the best and most competitive shipping rates and any charges are only covering the cost of shipping as incurred by us from our third party delivery service providers. Where possible, we subsidise the shipping charge and do not pass this on to our customers.
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.
It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. If a parcel has been delivered but you are claiming non receipt of a parcel then please allow 3-5 days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us.
Usually everything displayed on our site as In Stock is present in our business and available for immediate sale.
In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that any pre-authorisation has been released and/or payment refunded for the goods in question, in line with our Payment Terms. To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.
It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successfully effected within the chosen delivery time period in 99% of cases.
We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once despatched, the on time delivery of a package is the responsibility of the relevant courier company and Highland Hobbies & Toys or Cannich Stores cannot be held responsible for a package not reaching its destination on time.
In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.
We are happy to exchange or refund goods if returned within 28 days of purchase, provided the goods are unused, unopened, in their original condition and packaging with all materials, manuals and accessories intact. All returns must be accompanied by a valid Highland Hobbies & Toys receipt or, for online returns, your order reference number. Our returns policy does not extend to any items where the seal has been broken unless by prior arrangement.
We aim to process all refunds as quickly as possible. During our busy season (October through to December) please allow up to 14 working days for refunds and replacements to be processed. All refunds will be made using the same payment method where goods are purchased in store and using the same card or PayPal account used at the time of placing the order for good purchased online.
The customers’ statutory rights are not affected.
Please note that the time taken to process a refund and/or release any pre-authorisation taken on your card may vary depending on your bank or credit card provider. In our experience, it can take up to 8 days. This processing time is completely outside of our control and any delay is not on the part of Cannich Stores or Highland Hobbies & Toys.
Description of Products
We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct.
We accept the following payment methods:
Unfortunately, we cannot process gift cards for online payments at this time. Gift cards can be redeemed in store only.
We do not accept the following payment methods either Online or Instore unless pre-arranged:
|•||Cheques or postal orders|
|•||International debit cards|
|•||One for All Vouchers|
|•||Love to Shop Vouchers|
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can be assured that this is done only to confirm your identity. Cannich Stores or Highland Hobbies & Toys do not perform a credit check and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Gift Certificates for redemption instore can be purchased instore only. Unfortunately, our webserver does not currently allow us to offer online redemption Gift Certificates and so you cannot currently use gift certificates to purchase items online. Our gift certificates are valid for 12 months from the date of first use.
Most items are covered for up to one year against manufacturing faults, unless otherwise specified. Your receipt is your proof of warranty.
We do not give any warranty, condition, guarantee or representation, express or implied, relating to the information contained on this website or on any website to which it is linked. We make no representations or warranties concerning the accuracy, completeness or suitability for any purpose of the information and related graphics contained on this website, or on any website to which it is linked.
Safety & Regulations
Safety is our first priority at Highland Hobbies & Toys and all our products are tested to the relevant safety standards. Please ensure that you check the labelling on the packaging, which indicates the age group for which the product is suitable. Please take note of any other warnings or recommendations and keep toys intended for older children well away from younger children.
Toys make an essential contribution to child development. To ensure the best experience for our children, keep in mind the following Toy Safety Tips:
Before you buy your toy…
|1.||Read all warnings and instructions|
|2.||Look for the CE mark, confirmation that the toy complies with all EU safety rules, which are amongst the strictest in the world|
|3.||Choose toys suitable for the child’s age, abilities and skill level|
|4.||Follow the age recommendation|
|5.||Do not buy toys with small detachable parts for children under 3 years of age|
After buying your toy from us…
|1.||Follow carefully the instructions for proper toy assembly and use|
|2.||Keep an eye on children as they play|
|3.||Check toys from time to time for breakage or wear and remove broken toys immediately|
|4.||Remove all packaging|